15-Day Exchanges and Refunds:If you need to return something, not a problem. We will issue an exchange of your item.
We ask that you return the item in unused condition, with its original packaging and all accessories, tags intact. Please take a look below for specific instructions regarding your merchandise.
Once your return item has been received and accepted, we will email you with a confirmation as soon as the return is processed. Return shipping to us is at your expense, using the carrier of your choice. Please make sure you keep a tracking number for your records.
We offer one exchange per order, per item and ship it at our cost, standard ground shipping. If a second exchange is required, you will have to pay for the shipping cost which varies (Please contact us via email for details and shipping cost). You may include a money order ONLY, to cover the cost. Please do not send cash or personal checks as we do not accept those payment methods.
You may use the carrier of your choice. Simply address your return package to eWorld Superstore Link return address shown below. Then take your package to the carrier of your choice. We highly recommend using a carrier that has tracking information, FedEx, or UPS. If using USPS we recommend purchasing delivery confirmation. Return shipping is at your expense and is not refundable.
We do not issue refunds, and items received after the 15-day return period cannot be accepted for return. Your package will be returned to you, if we receive the same late return package a second time, we will keep your merchandise and no credit or exchange will be processed.
Also note that items must be in their original purchase condition, including the original product packaging, manufacturer's containers. Any item that you received with tags attached must be returned with those tags intact and attached. All packaging, including the original manufacturer's containers, must be unmarked and not defaced in any manner. Returns that do not meet these requirements will be sent back to you and no refund or exchange will be issued. If you are exchanging for the same item but a different size and the item is available and in stock, your order is usually exchanged within 3-4 business days after it is received. If you are exchanging for another item, it can take up to 7-14 business days to process your exchange and have it shipped out to you, that's only if the item is not in stock.
Return Shipping Address:
eWorld Superstore Link
5 Theodore Street
Park Hills, Missouri 63601-2337
USA
Copy of Invoice.
Billing First & Last Name Email address used to place order.
List the item(s) that your are exchanging. Note the reason for the exchange.
Detailed instructions to what you would like for us to do with your order, For example different size, style, or color. Please Indicate item # and size.
We strongly recommend you make a copy of your invoice to keep for your records.
Make sure to insure the package as we cannot be held responsible for lost packages.
We also suggest sending all packages back to us Via UPS or USPS. Keep the tracking number for your records.
If you send back your package VIA U.S.P.S, Make sure the package is insured and you add delivery confirmation. We cannot be held responsible for lost packages.
After we have received your return, inspect it, and approve it for exchange, we will email you and inform you of your order status and approximate shipping date.
Please note:
No item(s) that are damaged, soiled or worn will be accepted for a refund or exchange unless damage is a result of a manufacturer defect.
All items are inspected upon return. If your returned item appears to be worn or soiled or is damaged in any way that renders the item not new, the item will be sent back to you and we will not refund your order.
Damaged or Defective Merchandise:
If you believe a product was shipped in error from eWorld Superstore Link ,it arrives defective, or was damaged in transit, please contact us via email so we can resolve the problem. Please keep in mind that you must email us immediately to report error in shipping or a problem with your order.
Please make sure to include the necessary information, Invoice or Order #, Billing First & Last Name, Email address and also detailed instructions with the order. If you do not include this information, we will not be able to process in a timely manner.
